Bad service

Useless company indeed ,I would never advise anyone to take any product at old mutual. I took a greenlight policy with them 5 or 6 years ago, little did I know I will be facing this nightmare now. Firstly their financial adviser forged my brothers signature and made us contracting parties without my knowledge and left .No one informed me or allocate another financial adviser. Moving to another incident in Jan 2020 ,I checked my debit orders and realised old mutual stopped debit order for the policy since October last year.they claim that the were no funds in the account on 23rd august but yet a debit order was successfully o the 26 of August and 26 September. I was told that I can still revive it ,I have completed all the documents they wanted and confirmed telephonically with them ,even got Mmuso (new useless financial adviser) to send them and confirm on WhatsApp. It's almost a month now still no update ,i called ,emailed ,WhatsApp and even went to the branch . I am the one who has to run after them ,WHAT COULD BE DELAYING OLD MUTUAL FROM REVIVING THE POLICY???? IS THIS DELAY INTENTIONAL ? SO THAT THE POLICY CAN LAPSE??? I AM BEYOND DISAPPOINTED.