Bad service

I have been trying to claim from Old mutual for over a month. First it takes forever to get a hold of their claim department on the phone. When you email them, they take over two weeks to reply to a email. I have submitted all required documents for the claim and have sent four emails to find out how long the process will take, it’s been three weeks and no reply to my emails. I made telephonic follow ups and was told that my claim documents were received and administrators are busy with them, but as for how long this process will take, nobody seems to know. How do you run a business when you can’t even assure your clients of the processes and the amount of time it will take you to do a pay out. I feel that there is no transparency and also lack of communication with clients and this is the reason I won’t recommend Oldmutual to anyone.