MR
Maipfie R
1 reviews | Active since Mar 2018
03 Jul 2020, 17:02
Bad service
My dad had a life cover with old mutual, ever since we lodged a claim it has been a hustle, consultants don't want confirm the payouts... However they expects us to wait for payment,l which is veru unprofessional for a financial institute that doesnt want to take responsibility... I would vouch this insurance for anyone trust me
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
06 Jul 2020, 08:58Dear Maipfie Rabura
We are sorry to hear about your service experience.
We will investigate and contact you directly to resolve.
Regards
Complaints Management
We are sorry to hear about your service experience.
We will investigate and contact you directly to resolve.
Regards
Complaints Management
Old Mutual's reply06 Jul 2020, 08:58
Official
Dear Maipfie Rabura
We are sorry to hear about your service experience.
We will investigate and contact you directly to resolve.
Regards
Complaints Management
We are sorry to hear about your service experience.
We will investigate and contact you directly to resolve.
Regards
Complaints Management
MR
Maipfie R's updateReviewer Update
22 Jul 2020, 01:38Ever simce you promised to look into the matter you sent KAREEMAH SULAYMAN to send me an email i rep**** to the email the very same day but she hasn't come back to me and when i call her number it just rings... This brings me back to what i was saying on incompetence of old mutual staff members my issue is not resolved yet and we are goimg om a month now after my complain, i will take this to the ombudsman this is really getting out of hand.... Im tired of this insurance... Its not like my father was not paying premiums... Urghhhhhhhhh im soook unhappy with old mutual
MR
Maipfie R's update22 Jul 2020, 01:38
Reviewer Update
Ever simce you promised to look into the matter you sent KAREEMAH SULAYMAN to send me an email i rep**** to the email the very same day but she hasn't come back to me and when i call her number it just rings... This brings me back to what i was saying on incompetence of old mutual staff members my issue is not resolved yet and we are goimg om a month now after my complain, i will take this to the ombudsman this is really getting out of hand.... Im tired of this insurance... Its not like my father was not paying premiums... Urghhhhhhhhh im soook unhappy with old mutual
MR
Maipfie R's updateReviewer Update
27 Aug 2020, 19:31So you sent me an email to send yoj the policy number its been a month an i haven't heard from you, i have made follow up but there arent any responses.. KAREEMAH SULAYMAN you are so *********** hey, i sent a compliant to the ombudsman man, coz your services sucks... This is thw worst experience ever
MR
Maipfie R's update27 Aug 2020, 19:31
Reviewer Update
So you sent me an email to send yoj the policy number its been a month an i haven't heard from you, i have made follow up but there arent any responses.. KAREEMAH SULAYMAN you are so *********** hey, i sent a compliant to the ombudsman man, coz your services sucks... This is thw worst experience ever