Bad service
My dad passed away in 30 May it took old mutual till the 17 June 2022 to pay out for a funeral. Now we struggling to get answers they take months to phone you back when you phone in to find out what is happening with the pension fund pay out service is very bad phone in on the 2 September 2022 till date 23 September 2022 no answer phone them today again no answers.
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Old Mutual's replyOfficial
23 Sept 2022, 14:10Dear Lesley
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply23 Sept 2022, 14:10
Official
Dear Lesley
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management