LM
Larissa M
1 reviews | Active since Apr 2014
16 Jul 2021, 14:58
Bad Service / don't know how to get back to client
My husband Greg Michael has a RA policy *** that matured in May 2021. Completely all paperwork on 3rd June and was told it will pay out in 14 working days time. Still no payout reflected. His been calling since 2 weeks ago and gets the run-around. He managed to get through to a supervisor/manager called Nariman Awaldien, who keeps saying she's going to call him back. He left several messages and eventually got her cell number. Calling her on her cell...just rings and rings. Some staff are in the wrong business....don't have any common courtesy and lack customer service.
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Replies (2)
Old Mutual's replyOfficial
16 Jul 2021, 15:00Dear Larissa M
We are sorry to hear about the service experienced by your husband. We will investigate and contact him directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experienced by your husband. We will investigate and contact him directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply16 Jul 2021, 15:00
Official
Dear Larissa M
We are sorry to hear about the service experienced by your husband. We will investigate and contact him directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experienced by your husband. We will investigate and contact him directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
LM
Larissa M's updateReviewer Update
16 Jul 2021, 15:17You might not get through to him on his cell, but please send him an email to ***
LM
Larissa M's update16 Jul 2021, 15:17
Reviewer Update
You might not get through to him on his cell, but please send him an email to ***