MB
Marlo B
1 reviews | Active since May 2017
11 Sept 2019, 17:57
Bad service delivery experienced
This has come to my intention I had open an old mutual money account then it was successfully, then I went to the branch to collect the card also everything was smoothly, my mistake I had its I had made two transfers from my capitec account on the 05/09/2019, the small account it has reflected in on Monday but the other amount up until to date no indication,, I opened that account for my savings but still I had to call and email my documents to them its already 24 and 48hours has already passed. Please sort this urgently as I am really disappointed and stressed about this matter.I just want my money to reflect on my account as I am no longer coping.
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Replies (2)0
Replies (2)
Old Mutual's replyOfficial
12 Sept 2019, 08:49Dear Mr Bulame
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Old Mutual's reply12 Sept 2019, 08:49
Official
Dear Mr Bulame
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
MB
Marlo B's updateReviewer Update
13 Sept 2019, 15:47Good day Coleen.
Subject : Message of appreciation
I would like to confirm that my money has been allocated to my account and
I would like to show my profound gratitude for the experience that I've gained from you. Thanks for all the effort you took on this matter it really shows that you cared about your business and your customers... Thanks Coleen and wish you all the best in your career. Keep up the good work.
Best regards
M. Bulame
Subject : Message of appreciation
I would like to confirm that my money has been allocated to my account and
I would like to show my profound gratitude for the experience that I've gained from you. Thanks for all the effort you took on this matter it really shows that you cared about your business and your customers... Thanks Coleen and wish you all the best in your career. Keep up the good work.
Best regards
M. Bulame
MB
Marlo B's update13 Sept 2019, 15:47
Reviewer Update
Good day Coleen.
Subject : Message of appreciation
I would like to confirm that my money has been allocated to my account and
I would like to show my profound gratitude for the experience that I've gained from you. Thanks for all the effort you took on this matter it really shows that you cared about your business and your customers... Thanks Coleen and wish you all the best in your career. Keep up the good work.
Best regards
M. Bulame
Subject : Message of appreciation
I would like to confirm that my money has been allocated to my account and
I would like to show my profound gratitude for the experience that I've gained from you. Thanks for all the effort you took on this matter it really shows that you cared about your business and your customers... Thanks Coleen and wish you all the best in your career. Keep up the good work.
Best regards
M. Bulame