MT
Murendeni T
1 reviews | Active since Jun 2025
25 Jun 2025, 13:19
Bad Service delivery
I have been trying to get my documents verified for weeks now they keep taking me back and forth. I submitted the required documents yet they keep asking me to send pictures of my ID. How hard is it really to verify an ID and an account statement? I’m really disappointed. Their rewards agents are even ***********, they take forever to respond to emails and when they do respond, it’s nothing helpful.
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Old Mutual's replyOfficial
25 Jun 2025, 13:41Good day Murendi,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply25 Jun 2025, 13:41
Official
Good day Murendi,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management