bad service delivery

On 2015-05-12 i visited wonderpark branch of old mutual to surrender my policy. I waited 10 minutes short of 2 hours before being helped. There were clients, that lost a loved one due to death, waiting for the same period and eventually just left without being helped. All documentation that was needed were scanned by rhe person that helped me. On 2015-05-23 i received an sms indicating that my id document was outstanding, this after i saw the consultant scanning all relevant documentation. I faxed a copy of my id and on 2015-05-26 i phoned to follow up. I was told by the client service centre that they could not help me, i must contact the branch, all they can do is send the branch an e-mail. I phoned the branch and they first referred me to the client centre and after i lost my cool, they informed me that they will call me back. I am sorry to say that this is not service delivery and i will personally never do business with old mutual again. I will also inform any potential clients of old mutual not to make use of their services