Bad service / delay

<br> My query was originally logged with Old Mutual directly on 14 November. After waiting the 2 weeks as advised, I was told a document was required from ABSA in order to pay out my policy which lapsed more than 10 years ago. So I request the letter from ABSA and wait another 2 weeks to be told the person that helped originally is apparently *********** as nothing was done. The letter was then sent to me by ABSA. Another week later and Old Mutual comes back to advise the acc no on the letter ABSA took 3 weeks to do has a \typo"on the account number. Here are 2 very clear indications as to the incompetence shared by both ABSA and Old Mutual staff.Wonderfully *********** service"""