Bad Service & delay

<p>I have cancelled old mutual policy but they still deducted my money. I have requested a cancellation many times and refund they do not want to provide it back. I am sick and tired of this service. the mail below was sent to them and they confirmed cancallation. I do not know what to do</p> <p> </p> <p>Hi, i have cancelled my old mutual policy but still in June R400 has been deducted from my pay slip. I contacted your company and they said i must send proof and id copy.As they are attached can i please get my matter resolved and my money back to my account with all due respect.Thank you.</p> <p> </p> <p> <br /> <br />GS Enquiries<br />Jun 28 <br /> <br />Dear Mojaji Rosinah</p> <p>Thank you for your email of 18 May 2016.</p> <p>As requested to cancel the 2-in-1 plan has been processed.</p> <p>If you have any enquiries please call our Group Schemes Call Centre on ***. Their operating hours are: Monday to Friday from 07:30 to 17:00.<br />Regards</p> <p>Brenda Ntlokwana<br />Client Support Consultant</p> <p>MFC Processing Office<br />Old Mutual Life Assurance Company (SA) Limited<br />Licensed Financial Services Provider</p>