Bad Service

They didn’t even border to give me any feedback on this matter I guess they are just managing media reviews.i had never dealt with Old Mutual before and this bad experience seems to be something they embrace cuz how can I complain about lack of updates and feedback just to go and have complaints department ignore you.I think it’s bad when companies just don’t care about their clients

I complained long time ago they still have not resolved my matter they still don’t know when are they going to resolve the matter,based on my experience if I could I will take my entire pension .I honestly don’t want to ever go through this again.I had to escalate this matter to FSCA as nobody knows anything or when I will be assisted.Im so tired of them telling me they are investigating I’m only interested on when they will make a payment because I don’t even think they know what they are doing.I took up a will with them I will be cancelling it imagine what they will do when they have to execute on will when they can’t do this task.Why don’t they ask their competitors how they did things cuz based on the complaints on this platform a lot of people are having issues.