KB
Karl B
1 reviews | Active since Oct 2011
02 Aug 2021, 10:11
Bad Service
I have been asking a regional Manager for month now to remove a Financial Advisor off my profile. He admitted in an email that the FA did not follow protocol Then I sent through a complaint because of this, and even complaints did not come back to me within 3 days as what they said they will do The FA had to be off my profile by last week!! Pathetic service form Vinesh and complaints
Helpful (0)
Replies (2)0
Replies (2)
Old Mutual's replyOfficial
02 Aug 2021, 10:39Dear Karl B
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Old Mutual's reply02 Aug 2021, 10:39
Official
Dear Karl B
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
KB
Karl B's updateReviewer Update
24 Aug 2021, 08:22 I am very disgusted once again with the service I am receiving. I had asked for my previous FA to be removed from my profile. And that took a while, and after complaining I was told it was done, but for one of my policies I do have to have a FA. Well I did get a call from Bilqees and she assured me that a FA will contact me. On the 19th of August Marcia did contact me and made an appointment for today 23 August Which she told me I have to be by there offices in Amanzimtoti @ 10am I agreed This morning she contacted me to confirm the appointment. And I told her I will be there. I arrived @09:55 and walked into the offices of Old Mutual Greeted by no one at all I heard ladies speaking in the back offices I filled in the log book and took my temperature Thinking the receptionist was maybe on tea or something Still nothing happened and I took a seat in the waiting area. Because that is the this I think one must do. A lady came from one side, greeted me and went into an office I was still hearing ladies talking away Thinking Marcia could maybe still be in another meeting. A gentlemen arrived, greeted filled in the log and went to the back offices I was still hearing ladies talking. There was still no receptionist and still no one came to call me After all I did have an appointment and sure Marcia could have come to look if I was there yet. 25 Minutes after I arrived, I got up and went out the door. The gentlemen and Marcia opened the door and he asked if he could help. I told them it is too late and Marcia was wasting my time I gave Marcia a call and said I am very unhappy. And she said she was sorry She said I should have come through to her. Now, I do not go snooping in other offices and I believe she could have come to call me and even see if I was waiting. I asked her and she was actually not with a client but with a colleague. She was not very apologetic and then did not even give me chance to talk I told her I was going to take the matter further on which her answer was. "Well do what you have to do" Is a FA allowed to have a client waiting while talking to a colleague ? Where is the receptionist? Was Marcia not supposed to come see if her client is not waiting in the reception? Is she allowed to be rude over the phone because she was at fault? Once again the most pathetic service from Old Mutual Amanzimtoti I do need answers very soon Karl
KB
Karl B's update24 Aug 2021, 08:22
Reviewer Update
I am very disgusted once again with the service I am receiving. I had asked for my previous FA to be removed from my profile. And that took a while, and after complaining I was told it was done, but for one of my policies I do have to have a FA. Well I did get a call from Bilqees and she assured me that a FA will contact me. On the 19th of August Marcia did contact me and made an appointment for today 23 August Which she told me I have to be by there offices in Amanzimtoti @ 10am I agreed This morning she contacted me to confirm the appointment. And I told her I will be there. I arrived @09:55 and walked into the offices of Old Mutual Greeted by no one at all I heard ladies speaking in the back offices I filled in the log book and took my temperature Thinking the receptionist was maybe on tea or something Still nothing happened and I took a seat in the waiting area. Because that is the this I think one must do. A lady came from one side, greeted me and went into an office I was still hearing ladies talking away Thinking Marcia could maybe still be in another meeting. A gentlemen arrived, greeted filled in the log and went to the back offices I was still hearing ladies talking. There was still no receptionist and still no one came to call me After all I did have an appointment and sure Marcia could have come to look if I was there yet. 25 Minutes after I arrived, I got up and went out the door. The gentlemen and Marcia opened the door and he asked if he could help. I told them it is too late and Marcia was wasting my time I gave Marcia a call and said I am very unhappy. And she said she was sorry She said I should have come through to her. Now, I do not go snooping in other offices and I believe she could have come to call me and even see if I was waiting. I asked her and she was actually not with a client but with a colleague. She was not very apologetic and then did not even give me chance to talk I told her I was going to take the matter further on which her answer was. "Well do what you have to do" Is a FA allowed to have a client waiting while talking to a colleague ? Where is the receptionist? Was Marcia not supposed to come see if her client is not waiting in the reception? Is she allowed to be rude over the phone because she was at fault? Once again the most pathetic service from Old Mutual Amanzimtoti I do need answers very soon Karl