Bad service

Good day,

My name is Ambeudo Issongo Junev, with reference number CASC*** I’m waiting on my refund since November and old mutual has been playing and lying to me all the time, I have one of the nice person helping me with the name of Vuyelwa Latha and almost two weeks now she is telling me the same thing, she is waiting on her back office to validate my account number even though I have been banking with FNB for a long time i have contacted my bank and they did ask me to put them in copy in the last email stating that my account is operational and my asylum seeker permit is valid in their back ground otherwise my account wouldn’t be operating but still they are playing with me. With the same response, the processing department are busy with your claim they will have to process it manually.

They will provide a feedback after 48 working days and the 48 working days it’s two weeks now and I still get the same response and this is not fair…,,, I have a sick Mother and she depends on me and I’m jobless at present so please be so kind to refund my money