IM
Itumeleng M
1 reviews | Active since Jul 2019
11 Aug 2021, 12:54
Bad service "claims not paid"
Very disappointed at how Old Mutual handles their claims and how they take forever to pay their claims. Submitted a funeral claim last Tuesday and its been 10days now without any feedback or claim being paid. I Have been calling their customer service and claims however not winning at all as kept being put on hold for more than 15min for like 5times, wow theirs service is bad wouldn't recommend it to anyone.
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Replies (2)IM
Itumeleng M's updateReviewer Update
12 Aug 2021, 12:03Seeing that I have wrote my complain on hello peter they trying to run away with excuses saying policy has lapsed and giving me a wrong policy number. Meanwhile i just spoken to their claims consultant, just now who tells me, its their system problem as they have transferred the money in however my bank reversed it. And she continue told me that the accounts department are busy with it and it shall be sorted no letter than tomorrow.
If the policy lapsed they would have even allowed me to put in a claim so now they don't know what excuse to give me. I have told the guy if this continues i'll take them to FSCA to the ombudsman.
For the record this is the right policy number you need to be talking about group policy *** not what you have given me.
So stop give me excuses...
If the policy lapsed they would have even allowed me to put in a claim so now they don't know what excuse to give me. I have told the guy if this continues i'll take them to FSCA to the ombudsman.
For the record this is the right policy number you need to be talking about group policy *** not what you have given me.
So stop give me excuses...
IM
Itumeleng M's update12 Aug 2021, 12:03
Reviewer Update
Seeing that I have wrote my complain on hello peter they trying to run away with excuses saying policy has lapsed and giving me a wrong policy number. Meanwhile i just spoken to their claims consultant, just now who tells me, its their system problem as they have transferred the money in however my bank reversed it. And she continue told me that the accounts department are busy with it and it shall be sorted no letter than tomorrow.
If the policy lapsed they would have even allowed me to put in a claim so now they don't know what excuse to give me. I have told the guy if this continues i'll take them to FSCA to the ombudsman.
For the record this is the right policy number you need to be talking about group policy *** not what you have given me.
So stop give me excuses...
If the policy lapsed they would have even allowed me to put in a claim so now they don't know what excuse to give me. I have told the guy if this continues i'll take them to FSCA to the ombudsman.
For the record this is the right policy number you need to be talking about group policy *** not what you have given me.
So stop give me excuses...
IM
Itumeleng M's updateReviewer Update
12 Aug 2021, 13:52Never mind the money have bieng transferred now, it jjst reflectin my account now after I have complained a lot....
IM
Itumeleng M's update12 Aug 2021, 13:52
Reviewer Update
Never mind the money have bieng transferred now, it jjst reflectin my account now after I have complained a lot....