BAD SERVICE , CLAIMING PROCESS

<p>Am so furius now, i have phoned in old mutual to ask how can i loadge a claim for withdrawing from my tax free savings investment as i urgently need the funds, the consultant send me a form to complet and i did on the 30/05/2017, send it through on the same date. i then recieved an e-mail that my claim has been recieved and send thorugh to the claims department. after that i recieved 2-3 e-mails with new forms to complete and when i checked its the same forms and i kept resending the previously completed doc. on the 12/05/2017 when i phone old mutual to personally do a follow up. i phoned in around past 8am was went thorough several consultant and put on hold told the system is offline and i must try to call again around 10am. i phoned in again and was put to several consultant and on hold until i just exploded on the last consultant that took my call. i was told that i completed wrong forms. i asked who send me the wrong forms in the first place? this calls for incompetency. why did i receive an e-mail confirming that my withdrawal request was received and send through to the relevant department.</p> <p>this is utter incompetency and as a client that has several policies with old mutual am ****ed off. am angry. now i have to wait again for my payment to be processed.</p> <p>i never xpected such customer service from old mutual</p>