LB
Leon B
1 reviews | Active since Aug 2020
26 Apr 2021, 12:08
Bad service - call centre does not answer calls
Phoning call center *** to establish why one policy number has vanished......after 15min, call was just cut-off. Phoned again holding on for 31 min getting sick to listen to voice"please do not hang up" "we know how precious your time is"
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Old Mutual's replyOfficial
26 Apr 2021, 12:10Dear Leon B
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
Old Mutual's reply26 Apr 2021, 12:10
Official
Dear Leon B
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,