JVdb
Johan Van den berg
1 reviews | Active since Nov 2025
05 Nov 2025, 05:53
Bad service
Service, what service? I tried to call the call centre to ask assistance regarding my debit order that didn't go off. You just holding on and on and on and there is no answer. This is very frustrating knowing that years and years of paying policies can go down the drain. We even laid a formal complaint via e-mail but till now no one phoned me, one day later. Old mutual don't want your money and neither want to assist you. Just take your money to another company
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual's replyOfficial
05 Nov 2025, 07:02Good day Johan Van den berg,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply05 Nov 2025, 07:02
Official
Good day Johan Van den berg,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management