Bad service

Item: Old Mutual
Rating: 1
Author: Secret (R) Publish (M)

I serender one of my policy's more then 2 months back, filled in all paper work and up until today I never received any feedback. If you call the call Centre you dont get answers and if they answer they can't help you, they transfer pour call from the on department to the other, I maile them but they don't reply on my emails. This service is really bad for a big company like OLD MUTUAL with high values and standards. Can anyone tell me what I can do just to get a response from them?

Helpful (0)

Replies (2)

Old Mutual's replyOfficial

06 Oct 2020, 13:00

Dear Reyaad

Thank you for the review.

We will investigate and resolve with you directly.

We apologise for the frustration and inconvenience caused.

Regards
Brent Sellidon
Complaints Management

Old Mutual's reply06 Oct 2020, 13:00

Official

Dear Reyaad

Thank you for the review.

We will investigate and resolve with you directly.

We apologise for the frustration and inconvenience caused.

Regards
Brent Sellidon
Complaints Management

S(P(

Secret (R) Publish (M)'s updateReviewer Update

06 Oct 2020, 13:38

Hi

Thank you for your repley but I submitted all the amounts and paper, I can give you dates of everything and all the emails.

I hope this issue can be resolved.

Kind Regards

S(P(

Secret (R) Publish (M)'s update06 Oct 2020, 13:38

Reviewer Update

Hi

Thank you for your repley but I submitted all the amounts and paper, I can give you dates of everything and all the emails.

I hope this issue can be resolved.

Kind Regards