1 reviews | Active since Apr 2018
Bad Service
I went to Old Mutual on the 5th of this month to claim my retirement at Kempton Star Mall, and today I called to check on the status of my claim because the turnover time was 20 days, and to my surprise, the lady who helped me said there was no application submitted, and that I should double check with the branch I went to. I then referred to the individual who helped me as the financial advisor, Khusto Chabalala. He claimed he hadn't been in the office in a long time, but I was perplexed as to how he could answer the work phone when he wasn't at work. He then stated he'd WhatsApp me the phone numbers of someone who could help me and I have not yet received them even now. I even checked with Old Mutual's WhatsApp self-service, but the system still doesn't recognize my status. However, I was surprised to receive everything, even my reference number. If nothing was processed, I'll feel it quite unfair that I'll have to wait another 20 days for the money to arrive in my account, and this back-and-forth isn't it because I thought everything was figured out.
I am quite dissatisfied with Old Mutual because I have never had a problem with them since joining.
I hope this communication finds you in good health.
I've been expecting for you to contact me as promised on Monday, but I haven't received a call until now. I even went to the Festival Mall branch since no one has offered me a path forward; instead, I'm being passed from one consultant to the next, which I think highly unjust given that Old Mutual is to blame. Even when I went to Festival Mall, the gentleman who assisted me was courteous but unhelpful because he had assured me that he would follow up with the first branch I visited to obtain my paperwork, which is only fair.
When I followed up with the second branch, the guy who helped me, Mpho Sethunya, had the audacity to inform me that I needed to go to my nearest branch to submit my documents. Your service delivery isn't good because if I hadn't contacted him today, I would have not found out that my documents were "unavailable". I ended up emailing him my paperwork, but this isn't really fair because any delay equals additional time spent waiting. I don't suggest Old Mutual at this time because they have no regard for their customers.
I hope this communication finds you in good health.
I've been expecting for you to contact me as promised on Monday, but I haven't received a call until now. I even went to the Festival Mall branch since no one has offered me a path forward; instead, I'm being passed from one consultant to the next, which I think highly unjust given that Old Mutual is to blame. Even when I went to Festival Mall, the gentleman who assisted me was courteous but unhelpful because he had assured me that he would follow up with the first branch I visited to obtain my paperwork, which is only fair.
When I followed up with the second branch, the guy who helped me, Mpho Sethunya, had the audacity to inform me that I needed to go to my nearest branch to submit my documents. Your service delivery isn't good because if I hadn't contacted him today, I would have not found out that my documents were "unavailable". I ended up emailing him my paperwork, but this isn't really fair because any delay equals additional time spent waiting. I don't suggest Old Mutual at this time because they have no regard for their customers.
I hope this communication finds you in good health.
I've been expecting for you to contact me as promised on Monday, but I haven't received a call until now. I even went to the Festival Mall branch since no one has offered me a path forward; instead, I'm being passed from one consultant to the next, which I think highly unjust given that Old Mutual is to blame. Even when I went to Festival Mall, the gentleman who assisted me was courteous but unhelpful because he had assured me that he would follow up with the first branch I visited to obtain my paperwork, which is only fair.
When I followed up with the second branch, the guy who helped me, Mpho Sethunya, had the audacity to inform me that I needed to go to my nearest branch to submit my documents. Your service delivery, because if I hadn't contacted today, I would have found out that my documents were unavailable. I ended up emailing him my paperwork, but this isn't really fair because any delay equals additional time spent waiting. I don't suggest Old Mutual at this time because they have no regard for their customers.
I hope this communication finds you in good health.
I've been expecting for you to contact me as promised on Monday, but I haven't received a call until now. I even went to the Festival Mall branch since no one has offered me a path forward; instead, I'm being passed from one consultant to the next, which I think highly unjust given that Old Mutual is to blame. Even when I went to Festival Mall, the gentleman who assisted me was courteous but unhelpful because he had assured me that he would follow up with the first branch I visited to obtain my paperwork, which is only fair.
When I followed up with the second branch, the guy who helped me, Mpho Sethunya, had the audacity to inform me that I needed to go to my nearest branch to submit my documents. Your service delivery, because if I hadn't contacted today, I would have found out that my documents were unavailable. I ended up emailing him my paperwork, but this isn't really fair because any delay equals additional time spent waiting. I don't suggest Old Mutual at this time because they have no regard for their customers.