Bad Service

I am really not happy with the service from Old Mutual. Last month i submitted my retrenchment claim form and my retrenchment letter that i received from work for the personal loan i have with them, so that the insurance can pay. Till today no one has ever contacted me.

What exactly is the delay? There's no communication from them but they are the first ones to debit from my account like they did early in the morning. You miss one month payment they will call you every hour. Its already a month since i submitted documents nothing has been done, i lost a job i wont have money in my account. I expect the insurance to pay for that loan as i was paying alot of money. So they are delaying the process so they can keep on debiting my account while i already submitted my claim form? It is so annoying not to get help and nobody is communiting with you. When i phone the helpine no one is there. Please i expect my claim to be attend to ASAP i understand I'm not the only one who lost a job but atleast communicate with your clients.