aK
albertina K
1 reviews | Active since Nov 2015
03 Jan 2021, 13:45
Bad service
I'm frustrated and disgusted by the service I got from you. I've been calling and sending you guys emails from November but no one has sent the documents I requested for my policy. This is really frustrating because I need my policy schedule and the cancelation letter ASAP. I don't even know what to do anymore because when I call your head office they tell me to send an email but when I send an email they don't send what I requested
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Replies (1)
Old Mutual's replyOfficial
04 Jan 2021, 08:52Dear Albertina Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Consultant: Complaints Claims | People & Brand
Consultant: Complaints Claims | People & Brand
Old Mutual's reply04 Jan 2021, 08:52
Official
Dear Albertina Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Consultant: Complaints Claims | People & Brand
Consultant: Complaints Claims | People & Brand