BAD SERVICE BY OLD MUTUAL

Good morning,<br> <br> My e-mail has reference to the absolute BAD and UNPROFESSIONAL service received from Old Mutual. I went to a branch in Malmesbury to cancel my Two in One Policy in August 2015. Everything went well and they were very helpfull at the branch. I've requested a premium holiday and a cancellation on my savings plan that I have with Old Mutual. I did not have a bankstatement to hand over to the guy that helped me at the branch, however I received a reference number CE665082 and an e-mail with fax that I must send my bank statement to so that the surrendered value of my policy can be paid out to me. I've send the statement with reference number to [Email Removed] on Spe 1st and the 7th again as I did not get any response regarding my documents receipt on the other side. After numerous calls to help desk, no one could assist me and the documents were requested again, which I've e-mailed again to [Email Removed] and to 'Mosebi Harriet' working for Old Mutual. I've send an email to complaints and to GS Enquiries with no help at all. My question is, how long does it takes for a stupid savings to be paid out? Clearly you are unfit.