1 reviews | Active since Aug 2012
Bad Service/ Bad Feedback
I settled my loan with Old Mutual, through thier attorney : Landau .
I was advised I would receive my paid up letter within 14 -21 working days by thier attorney on the 30th of January.
On the 1st of March, which marked the 22nd working day, I followed up with thier attorney regarding my paid up letter. On the 8th of March, I followed again regarding my Paid up Letter.
Today marks 44 working days since I paid up my loan. I am still not in receipt of my paid up letter, and I don not even know if my ITC record was updated accordingly.
Please rectify this bad service immediately, and forward me my Paid Up Letter.
Dear Mndeni
Thank you for the review.
We will investigate and contact you directly to resolve. We apologise for the inconvenience caused in this regard.
Regards
Brent Sellidon
Old Mutual Complaints Management
Best regards,
Dear Mndeni
Thank you for the review.
We will investigate and contact you directly to resolve. We apologise for the inconvenience caused in this regard.
Regards
Brent Sellidon
Old Mutual Complaints Management
Best regards,
Dear Mndeni
I refer to the email from our Finance team and trust that this matter was resolved to your satisfaction.
Regards
Carol Olckers
Complaints Management
Best regards,
Dear Mndeni
I refer to the email from our Finance team and trust that this matter was resolved to your satisfaction.
Regards
Carol Olckers
Complaints Management
Best regards,