bad service

I want to express my concerns and expose old mutual for the service ive received. I had a greenlight policy and i have it from 2019. My policy went unpaid in November 2023 and i was told when i call there will he a double payment the end of December this normally happens. End decemember came no payment was take. I have been in contact with old mutual asked if they have bank details so i can make a payment i was told no bank details. I asked why the payment was not taken i was told my policy lapsed. I asked the lady over the call so what happens next she was very polite told me not to worry my policy can be re insteaded i need to fill out documents and she can send this to my email i asked if i can go to a branch she advice yes i can. I went filled out the documents and had a email the follow month which is feb to resumbit this docuument. I rep**** the same day. I called and ask another advisor what was going on i was told there was a error but this will be looked into it looks like a tech issue but she will escalate the matter. I asked a manager and i was told that the manager was not available they are in meeting which i did not believe this a old trick in the book. Close to the end of feb i had a email to say i cant re instate the policy i logged a complaint and even after i was miss informed and miss lead. I had a email back from complaint they cant re instate the policy which i find hard to believe. I have seek legal advise and escalated the matter to the ombudsman. The sad part about this i express what happened to my brother and i was even told not to worry this will be shorted. At the branch i was told greenlight policy is no longer a product old mutual offer because the policy lapse quick, there is no payment holiday if you find yourself in financial difficulty and no pay out after 5 years if no claim was made. I don't believe the calls and the complaint was handle the way it suppose to. Please be careful with old mutual policy and before you sign up ask the pros. and con's cause they never tell you they old chase their commission