KG
Khanyisa G
1 reviews | Active since Jul 2014
15 Oct 2020, 11:27
Bad service
I am not happy with your service.you changed my surname in your system and blame it on home affairs.i went to home affairs and police station for an error made by you.
That made my money to day because of your.lazyness.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
15 Oct 2020, 14:05Dear Khanyisa
Thank you for the review.
We apologise for the inconvenience caused.
We will investigate and resolve with you directly.
Regards
Brent Sellidon
Old Mutual Complaint Management
Thank you for the review.
We apologise for the inconvenience caused.
We will investigate and resolve with you directly.
Regards
Brent Sellidon
Old Mutual Complaint Management
Old Mutual's reply15 Oct 2020, 14:05
Official
Dear Khanyisa
Thank you for the review.
We apologise for the inconvenience caused.
We will investigate and resolve with you directly.
Regards
Brent Sellidon
Old Mutual Complaint Management
Thank you for the review.
We apologise for the inconvenience caused.
We will investigate and resolve with you directly.
Regards
Brent Sellidon
Old Mutual Complaint Management
KG
Khanyisa G's updateReviewer Update
16 Oct 2020, 10:59Hi Brent,
I received an email from your customer service complaint which i find very arrogant. I will therefore , take this complain further.
I received an email from your customer service complaint which i find very arrogant. I will therefore , take this complain further.
KG
Khanyisa G's update16 Oct 2020, 10:59
Reviewer Update
Hi Brent,
I received an email from your customer service complaint which i find very arrogant. I will therefore , take this complain further.
I received an email from your customer service complaint which i find very arrogant. I will therefore , take this complain further.
Old Mutual's replyOfficial
16 Oct 2020, 11:42Hi Khanyisa
I note that you received my e-mails and as confirmed in the e-mails, your details was not changed on our database, as per the evidence I e-mailed to you.
As confirmed also, I asked the team to make contact with you to resolve the transaction.
I trust we can resolve this matter amicably.
Regards
Brent Sellidon
I note that you received my e-mails and as confirmed in the e-mails, your details was not changed on our database, as per the evidence I e-mailed to you.
As confirmed also, I asked the team to make contact with you to resolve the transaction.
I trust we can resolve this matter amicably.
Regards
Brent Sellidon
Old Mutual's reply16 Oct 2020, 11:42
Official
Hi Khanyisa
I note that you received my e-mails and as confirmed in the e-mails, your details was not changed on our database, as per the evidence I e-mailed to you.
As confirmed also, I asked the team to make contact with you to resolve the transaction.
I trust we can resolve this matter amicably.
Regards
Brent Sellidon
I note that you received my e-mails and as confirmed in the e-mails, your details was not changed on our database, as per the evidence I e-mailed to you.
As confirmed also, I asked the team to make contact with you to resolve the transaction.
I trust we can resolve this matter amicably.
Regards
Brent Sellidon