Bad service at old mutual

I never experience poor customer service on other companies than old mutual.

I joined their funeral cover from 2014, I have been loyal to them since then, so I decided to cancel my policy as aim not happy with their excessive increases every year 3 weeks back I sent an email Nd calling them to cancel my cover on the last day of this month of June. One of their consultants was rude Nd it’s hard to get hold of them , even after u sent emails, they just sent automatic reference number only Nd no one is responding to you

Wats makes me angry is they did debit my account and I don’t understand why because this month is covered , why they still charging me while the policy is closing so on this month

I would advice people to not use old mutual m really not happy with their service Nd I regret why I was still staying in this pathetic company