Bad service at its best!!! I REALLY FEEL ABSOLUTELY HUMILIATED.

Visited old mutual branch in Vosloorus Chris Hani mall after I received an email from (old mutual) for some documentation to fill out and submit, this was in relation to the benefit claim started by data factory tracing in January 2022, I followed the process through old mutual Facebook page!!! The consulting lady was very rude, told me how she can't help since my policies had long lapsed, tried showing her the email I have and the Facebook page interaction with old mutual, she blatantly told me that all this is **** and a ****, I came out of the place very ashamed and frustrated (tail between my legs) the lady was screaming and everyone looking at me. All I expected was a professional conduct, even if what I went there for was a **** as she claimed, she had all the resources to phone the head office and verify the email I got.