BAD SERVICE AND UNPAID FUNERAL POLICY

My daughters father passed away on 25 October 2015. He had a funeral policy and numerous other savings with Old Mutual. My daughter and I are the beneficiaries of these. I have been to Old Mutual in Anton Labede Road Durban on four occasions to try and get the policies paid out. The funeral policy has been processed but two weeks later has still not been paid out. The savings and investments have not yet even been cancelled the debit orders are still going off, the only response I get to this is don't worry they will be paid back. When?????? As far as I am concerned Old Mutual is quick to take a persons money but when it comes time to claim they make it near impossible.