Bad service and unpaid claim from Old Mutual

Good afternoon I'm very disappointed with Old Mutual SA for taking me back and forth instead of paying my money.

On the 4th of January 2023 I claimed from my policy and was told it would be paid after 15 days. I went to check after 15 days as the money wasn't paid in yet bu I was told it was supposed to be after 21 days not 15 as I was previously told.

After 24 days I went back to Kroonstad branch and was told to start over with the whole application process as the first one is not showing on the system. That was the beginning of February.

I then went back on the 22nd of February 2023 and was told it has been processed and I will receive my money anytime from that day and if I don't receive it by Friday the 24th I should come back to the Branch to let them know.

Due to unforseen circumstances I couldn't go on that day but sent them a message on Monday the 27th to check for me what was happening. I was told to come into the branch as they would require identification. I went there yesterday the 1st of March 2023 only to be told that it's been processed and I need to wait 7 - 10 working days for my money. Please help, I need Old Mutual to pay my money.