Bad service and *****ulent activities

Item: Old Mutual
Rating: 1
Author: Lindokuhle

I opened a ***** case with Old Mutual on 22 June 2024 and no feedback was given, until I went to the branch and they told me there is no case showing on their system. I then reopened it on 8 of October till today I’m still waiting for feedback. An Old Mutual consultant opened a *****ulent funeral cover in my name and it’s been deducting for a year… No one wants to help me… I am so annoyed with Old Mutual. I’m taking my investment and pension fund else where. You don’t deserve our business.

Helpful (0)

Replies (2)

Old Mutual's replyOfficial

29 Jan 2025, 17:21

Good day Lindokuhle,

We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Regards
Old Mutual Complaints Management

Old Mutual's reply29 Jan 2025, 17:21

Official

Old Mutual's replyOfficial

08 Feb 2025, 20:29

Good day, Lindokuhle L.

We can confirm that our team has been in contact with you and the matter has been resolved.

Please accept our sincere apologies for any inconvenience caused.

Regards,
Old Mutual Complaints Management

Old Mutual's reply08 Feb 2025, 20:29

Official