Bad service and non-disclosure

On the 1st September I app**** for a disinvestment on my tax-free saving account. I called again on the 3rd September to find out about the process status - I was told I didn't tick full disinvestment and indicate the policy number. I resent the forms on the same day and got no feedback other then an automated email response regarding receipt of email. I called today to follow up, the call centre agent check the documents again then tells me it would be processed in 15 days which I wasn't today initially. I am appalled by the services I received.