Bad service and no feedback

I visited on the 3rd of October 2018, the branch in Somerset West walk-in-center at Shop 2, Somerset Center, 121 Main road, Somerset West, 7130, their contact number is ********** 636, to claim. On this visited I also opened an Old Mutual money account, thinking the process will be resolved faster and that the payment will reflect into this bank account, as the consultant told me it will only take up to 3 days and the money will be in your account. On the 12th of October their system was off-line when I visited again the branch. The next day I requested to see the branch manager Mr J Titus, which told me the problem was on their side and will escalate so that the money will be in the account in 2 days, this never happened, also said will keep me up-to-date with the response, which never occurred. This behavior is unacceptable and the money has still not been paid out to date 22 October 2018.