BAD service and no communication

I really not impressed how my urgent request is being handled by old mutual, I sent my documents on the 6th of May 2019 to request my investment I was told I’ll get the money within 7 working days, so today I called to find out how far the process is, only to be told one page is filled in incorrectly. What happened to communicating to a client, send an sms informing me about the error to be rectified. So now I get the correct paged filled in, I called again the call centre they tell me about 3 to 8 working days. I’m failing to understand why I have to be inconvenienced and why the long wait, I requested for the savings money because I have an urgent matter and to be told another 3 to 8 working days this is really unacceptable.

It’s funny how quick every single month money is debited from my account and when requesting it, it’s such a mission . and the policy stated its for rainy days.