Bad service and misleading clients

I have a policy with old mutual which I took in October 20202. The policy was a funeral cover which was covering my mother for R50 000, I was paying R640 monthly premiums. Old Mutual advised me that if my mom dies due to natural death before 6 month waiting period, I will be refunded my monthly contributions, my mom passed on in December 2020. I claimed on January and till today I have not received my refund. I went to their offices 4 times, i went to the Mahube Mall branch twice and the Silverton branch twice but still no help in this regard... I'm very frustrated as i do need the money, I have even considered reporting them with the FSB. My policy ref CEB ***