Bad service and miscommunication

I have had and am still receiving the most horrid and delayed service from Old Mutual. The issue started 2 months ago when I tried to process a claim from the Old Mutual Superfund. After numerous emails back and forth and some snarky replies from one of the advisors I went to a branch and spoke to a customer service consultant telephonically. I was assured that my claim was being processed and all my details were verified. 3 weeks later I received a minute amount of what I requested. I made further enquiries and was told that they have two funds registered under my membership, one for Cape Town and one for Joburg. The 2 funds merged and I was only paid out the Joburg portion. I was then told that I have to do a separate claim for the Cape Town funds. After being escalated to a manager I was told that my claim was being processed and I would have to wait a further 21 days!!! On Friday 22nd July I received an sms after contacting the call centre again to find out what the delay was as it was over 21 days. The sms said that my claim has been paid and will reflect in my account within 2 days. Today is the 3rd business day and still no payment!!! I had a look on the app and it shows that the tax has already been taken from my fund and the pay date said 26 July. I checked again today and the date shows 27 July. Where is my money!!! Why is this taking forever? Why when I emailed to find out about the sms was I told that it's an automated sms that gets sent to members? That is completely nonsensical, why tell people that their funds will reflect in 2 days if that's not the case? I am infuriated as I am depending on this funds and have been going back and forth for months now!!@ terrible terrible service!!!