Bad service and lack of customer service

I app**** for a loan and a consolidation of my one account through a consultant by the name of Danielle Morris on the 03/12/2015 in Mitchell's plan Promenade branch, after two days I decided to call to ask her what was the hold up as I did not receive the funds in my account. She told me that head office has rejected application due to my spouse banking details and bond statement which I then sent to her the following day. After that she kept quiet and then called again she did not take my calls not responded to my email or messages and then after two days she told me ID for spouse was missing. I called on 14/12/2015 and she told me new bank statements and bond statement to process I then asked for her manger Phumzile who handle my enquiry very well I personally gave him the documents required and he advised me everything has been sorted and approve but nothing is paid to my account and now he is on leave and Danielle is left in charge as acting manger, this girl lacks customer service skills and manners she laughed at me when I asked for someone higher than her, who does that? Can someone who knows what to do resolve my enquiry ASAP as Daneille Morris is giving old mutual a bad na