Bad Service and Incorrect Information Captured on Funeral Policy Details

My husband's ID number is captured incorrectly on the system on our funeral policy. The year is captured as 1986 instead of 1980. I went to correct this at an old mutual branch 13/03/2020. The consultant scanned the ID. Today 09/04/2020 I received a text stating "your spouce has been updated already", *** and another stating "you request has been fianlise", ***. I logged in to check on my old mutual the id number, year of birth is still captured incorrectly. Please can I get urgent assistance on this. If something happens I will not be able to claim. Why is it taking time to get this issues resolved. I need this sorted asap or I am going to cancel and get a funeral policy from another company. Why are confirmation smses sent to me if the issue is not resolved.