RM
Refilwe M
1 reviews | Active since Mar 2016
13 Jan 2020, 08:56
Bad Service and inconvenience
I am not pleased with old mutual services. I sent an enquiry which i was told that i will receive feedback withing 5 working days. Now i did a follow up with them, they telling me that the response will take 5 working days counting from the time they received my enquiry which can be after 5 days meaning it takes 5 days for them to receive an enquiry and another 5 days for it to be processed. OM employees are just lazy. I am so annoyed. Sanlam is even much better. when i opened my policy with OM they did not disclose to me that it could take 10-15 days. NXa
Helpful (0)
Replies (2)0
Replies (2)
Old Mutual's replyOfficial
13 Jan 2020, 09:26Dear Reamohetswe
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Carol Olckers
Old Mutual Complaints Management
Old Mutual's reply13 Jan 2020, 09:26
Official
Dear Reamohetswe
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Carol Olckers
Old Mutual Complaints Management
RM
Refilwe M's updateReviewer Update
13 Jan 2020, 10:40This is very urgent, my daughter is going to a nursery school on Wednesday the 15th. I need to make a withdrawal on my daughter's educational plan. I filled in the form and sent all the required documents on the 7th. Today when i call, i am being told that my application has not being assigned to any consultant, once it has been assigned it will take me 3-5 working days to receive the funds. today is the fourth day and no one is working on my application then i have to wait another 3-5 working days meaning its 10-15 days. When i opened this Educational plan such information was not disclosed to me. I should've went with Sanlam, biggest regret ever being with OM. This is absolutely ridiculous
RM
Refilwe M's update13 Jan 2020, 10:40
Reviewer Update
This is very urgent, my daughter is going to a nursery school on Wednesday the 15th. I need to make a withdrawal on my daughter's educational plan. I filled in the form and sent all the required documents on the 7th. Today when i call, i am being told that my application has not being assigned to any consultant, once it has been assigned it will take me 3-5 working days to receive the funds. today is the fourth day and no one is working on my application then i have to wait another 3-5 working days meaning its 10-15 days. When i opened this Educational plan such information was not disclosed to me. I should've went with Sanlam, biggest regret ever being with OM. This is absolutely ridiculous