BAD SERVICE AND *********** STAFF

I have a policy with oldmutual as from March 2019 and making sure that my premiums remains uptodate

Because of the financial strains i wanted to cancel one member which my self and still continue with the policy for the other member/ benefinciary

I than received a response from oldmutual adving that im not a policy member although i have been paying R240 premiums every month for my self and my nephew and my son who is under me since he is 2 years old

When they send me the policy document which is different from the one i have next to the R114 premiums which states that adult single female next column no name of that single adult female and that is me since its only me , nephew and my son in the policy.

Oldmutual continued for years to debit my account on the incomplete policy , for all these years i have been paying for nothing , they did contact me when my policy was in arrears but they fail to notice that the policy was incomplete. Yet when i joined i gave all the information my name is there as well as my id number but not as a member

And i have been trying to call your offices for the past 2 days with no response

Since i have been paying an amount of R114 for nothing can you kindly refund me money that i.have been paying for nothing for all these years

Imagine if something were to me , and my family had to claim from your offices and debit has been going through for months for nothing

Please call.me since your office phone is not answered