BAD SERVICE AND HORRIBLE SERVICE
I HAVE TO SAY THE REVIEWS ON SOCIAL MEDIA IS TRUE. IT HAS BEEN 4 WEEKS NOW BEING TOLD THE SAME STORY. THE SYSTEM MUST CREAT A VESTING POT EVERY WEEK, THE SAME EXCUSE. THE CONSULTANTS ARE RUDE AND CLUELESS. THEY DROP THE CALL IN MY EARS EVERY TIME A CALL, AND EVERY TIME YOU CALL WAITING TIME IS AT LEAST 20 MINUTES. MONDAY I RECEIVED AN EMAIL FROM ISLE KLEYNHANS CONFIRMING THAT MY CLAIM WAS PAID., I REQUESTED FOR STATEMENT, WHICH I AM STILL WAITING FOR. BY LAW, THEY ARE REQUIRED TO PROVIDE ME WITH A STATEMENT, WHICH I AM STILL WAITING FOR. SHE SAID I WAS PAID ON THE 5TH OF MAY 2025, TODAY, 08 Ma,y STILL NOTHING. AND YESTERDAY SENDING COUNTLESS EMAILS, SHE CAME BACK WITH THE SAME EXCUSE, SAYING THE SYSTEM MUST STILL CREATE A POT, BUT AFTER SHE CONFIRMED ON EMAIL THAT THEY PAID MY CLAIM. I AM HORRIFIED BY THE TREATMENT AND POOR SERVICE. WHEN YOU CALL, YOU ARE NOT ALLOWED TO SPEAK TO ANY MANAGER. THEY SHAF YOU FROM PILLAR TO POST. OM IS HORRIBLE COMPANY TO DEAL WITH, THE PEOPLE THEY DONT CARE
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
