ER
Elisa R

1 reviews | Active since Jun 2022

21 Jan 2025, 21:17

Bad service and **** also

Hi I'm Elisa oumakie Raleting I'm not happy with the service my mom got from old mutual constance raleting.i mom got funeral cover and she was paying that policy from jubilee mall branch.last of last week my grandfather passed away and she claims and she was assistant nothing was mention to her. Now for old mutual to pay out and they are telling her the policy was closed well they hav being deducting every month. Why all this was never mention at the beginning.and why the policy it's being closed and deduct that money.they only mention she will be paid the premium that she was paying.im not happy with ur service.

They took advantage cause old.really I'm not happy.

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Replies (1)
Old Mutual
Old Mutual's reply22 Jan 2025, 00:50
Official
Good day Elisa,

We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Regards
Old Mutual Complaints Management