Bad service

I am extremely disappointed with the service I have received from Old Mutual SuperFund regarding my claim. I submitted all the required documents and have been doing continuous follow-ups throughout the year, yet I still have not been paid — while all my colleagues were paid last month.

The last communication I received was on 18 November 2025 from Chaney Petersen, requesting my bank statement and ID copy. She stated that this request had already been communicated to me via SMS. I immediately provided everything that was requested, but since then there has been no update, no feedback, and no payout.

It is unacceptable that my colleagues have all received their payments while mine is still outstanding despite me following every instruction and submitting all required documents promptly.

I kindly request urgent intervention and clarity regarding the delay, and for my claim to be processed without any further excuses.