Bad service.

I have a Greenlight funeral policy with Old Mutual since 2003.In Covid-19 lockdown two payments was not made due to the fact that I was not receiving my full salary from work.That is all in the past now and I have been trying to get the policy active since March 2020 this year with so many call centre agents dealing with me I lost count. I have correspondence Emails between Old Mutual and myself as proof. I was told I need to complete the application forms for this policy again to get it activated again, I did that almost 2 months back and when I have asked Old Mutual that a supervisor or Manager needs to contact me so that this policy could be sorted out, I was just ignored. For 17 years they took my money and now suddenly they seem to have so many other policies going for them that they dont need mine. This has been the worst service I have received from any company ever. I read an article yesterday about Old Mutual having experienced such big losses, I can understand it clearly now because if they cant activate my policy in 5 months how will they cut their losses. Why is it that you have to get ugly with people to get good service these days?