Bad Service

On the 26 August 2020. I sent an email to Old Mutual informing them that my salary pay date has been changed to the last day of each month going forward. I requested that my debit order date be changed from the 26th to the 01 of each month with effect from the 01 October 2020. I received email confirmation that my request has been received. To my surprise my account was debited on the 26/9 which led to me incurring fees for not having enough funds in my account. Upon enquiring I was told by Jeanette Nkhoma in writing that they could not skip September 2020 and change effective 01/10/2020. They could only effect the change to 01/10 on the 26/09/2020 as requested change to start 01 October. I was disappointed by the response because It was not my choice to change my salary payment date, Secondly a lot of Service Providers have had to accommodate their clients request due to the COVID 19 challenges. To my surprise Old Mutual has debited my account for the 01/10 . I have been debited twice for the same month, how is that possible? I need answers and my money back urgently..... Your service is pathetic, you don't care about your clients, I now have an adverse record on my rating because of your incompetence and failure to accommodate your clients during these difficult times.