Bad service

I have a funeral policy for both my twin brother Kgosi and Kgosana , Kgosana passed on in August 2020 and after alot of hassle Old mutual paid the claim. Month later they debited for the deceased and I had to complain when that was fixed I discovered that after Kgosana passed away they canceled both policies assuming its for the same person.

Now I am called almost everyday that Kgosi's policy is in errors, erros made by Ol Mutual themselves because they cancelled both policies when they only had to cancel 1 policy.

I will not pay the premium for the 4 months when you guys are the ones who cancelled the policy in error. if thats the case please cancel the policy and replace my premiums that I have paid this far that would be premiums for 8 or 9 months.

Then cancel policy effective August 2020 like you initially had then replace any premiums that have gone off after that

I want nothing to do with you guys and if you do not prioritize this I will contact the Ombudsman as this is not treating customers fairly and against Insurance best practice.