Bad service

I have never seen incompetence on a higher level like the RMM market I have sent an email about 2 policies under my child's name no one can give me answers on that. Went the Centurion branch still nothing can be seen but funny enough the deductions are there on my bank account. Got a call yesterday from Old Mutual told the consultant to give me a call after 10min I am still waiting for her call. Please teach your staff to read emails and reply according if my money is not good enough please repay me all the deductions for the 2 years.