Bad Service

I invested a lumpsum amount in 2019. In 2021, I did one (1) withdrawal. On the2nd of July 2022, I did another withdrawal via WhatsApp and I received an acknowledgement sms. I contacted Old Mutual on the 6th checking on the progress, I was told the payout will take 5 to 7 days. On Monday 11/02, I contacted the call centre again was told I needed to go back to WhatsApp to select Interest free Loan of which I did and the option was not there. Yesterday I contacted your Call Centre letting them know my frustrations. The lady that assisted explained that they needed to send an email to acknowledge my acceptance for the interest free loan, she then sent an escalation to avoid waiting another 5 to 7 days. Today I called the call centre was told I will have to wait 5 to 7 days the Consultant that assisted me went to speak to Yunah Toffar her supervisor about speeding the process of which she said there was nothing she could do as a Supervisor. I called again yesterday a helpful consultant escalated my complaint via email to her supervisor as the supervisor was on lunch still I have not yet received my money. Today there is no answer