Bad service

I have more than 5years playing my funeral covers with old mutual recently oldmutual insurance having to debit in my account last month I have called their head office asking what is the problem lately one of their consultants explained to me that the is some changes on my debit date and I was surprised and I have asked her I never gave anyone from oldmutual to do changes on my insurance she told me it's fixed on the since from 23of this month their available funds on my account only sanlum manage to debit on Monday I was at vaal mall oldmutual complained about the debit problem the consultants showed me on their system that it when through on the 26/08/2022 so I I'm saying to the but when I check my banking apps it shows that you did not deduct she says serious it went out on the 26th on their system funny yesterday later I received notification saying oldmutual insurance did not go through. I think they're want my insurance to lapse after 5years with oldmutual