bad service

I am very disappointed with the service from old Mutual, I have funeral Policy that I know is up to date, sometime in 2020 I WAS CALLED BUY SOMEONE FROM OLD MUTUAL AND TOLD ME ABOUT A 5 MONTHS BREAK AND I OPTED IN after the 5 months break was over, I started paying again up to date and never missed an installment, today I was contacted and advised that their records indicate that I missed an installment in 2020 April and 2022 June if that is the case why am I being told now in NOVEMBER 2023 OLD MUTUAL PLEASE BE PROFESSIONAL what does this say about your Brand we are depending on you what was I GONNA BE told when I CLAIIM