Bad service

Good day,

I recently changed phones, which caused my app to be blocked and my bank card to be suspended. I have contacted Old Mutual multiple times for assistance, but was informed each time that I must email the ***** department.

I have both called and emailed the ***** department, but was told they cannot assist over the phone and that I must wait for an email response. It has now been a week, and I have yet to receive any feedback.

Due to this poor service experience, I have decided to change banks. Old Mutual Bank has, by far, the worst customer service I have ever encountered.

Thank you.